Workforce Health & Safety
Our Approach to Workforce Health And Safety
The welfare of our employees, customers, contractors, and the communities in which we operate is our number one priority. Milestone is committed to driving a safety culture that empowers employees and contractors to act as needed to work safely and to stop the job if conditions are deemed unsafe. We strive every day to be incident-free and to achieve our goal of ZERO recordable incidents. During 2020 we met our goal, yet we remain diligent in our efforts to maintain our industry-leading safety culture.
Milestone’s culture of safety begins with a leadership and governance structure that sets the tone for discipline, respect, accountability, and continuous improvement. Through our comprehensive Health Safety Environment (“HSE”) program, we advance our commitment to safety by ensuring roles and responsibilities, performance expectations, and operating procedures are clearly defined for every level of the organization.
2020 Safety Record
Our commitment to safety is reflected in our outstanding safety record:
Total Recordable Incident Rate
We believe there is a safe way to perform every job, and that effective teamwork and communication are the key to preventing injury. Each member of our team plays a key role in creating a safe working environment. We ensure every newly onboarded employee thoroughly understands our safety policies and procedures from day one by requiring participation and completion of our mandatory (i) safety orientation training and (ii) our Short Service Employee program. Thereafter, we make sure our employees are up-to-date on safety matters by holding weekly, monthly, and quarterly safety meetings and training sessions that brief our personnel on safety alerts, changes in policies and procedures, best practices, and key areas for improvement. On average, our operations personnel receive approximately 20 hours of safety education and training each year. Contractors and visitors receive a facility orientation that highlights the operation, task-specific hazards, and general hazards associated with the facility.
Our facilities are subject to routine internal HSE inspections and audits. Inspections and audits are important tools we use to evaluate whether safety protocols are being followed and identify potential hazards. Each month, site managers grade their operations against a standard inspection checklist and make improvements and corrections as needed. We reward site managers for their efforts to ensure facilities under their management pass quarterly audits. We use the results of our inspections and audits to pinpoint areas of non-compliance to be remedied, opportunities for process improvement, and topics to be further discussed in training.